Business Development & Customer Success Executive

Location: Goodlands, Mauritius

The role you’ll play:

ABANA has built a B2B platform which brings together the diverse stakeholders of the Textile & Apparel eco-system in the Indian Ocean and Africa. Your role will be to grow our membership in co-ordination with our Country Representatives and consistently illustrate the value delivered by our platform to our community,

Your Main Tasks:

  • Demo the platform to potential members virtually and physically and assist them to register and on-board.
  • Co-ordinate with our international Country Representatives and manage our sales pipeline and budgeting.
  • Analyze membership profiles and their use of the platform.
  • Engage with members, analyse their needs and advise them on suitable solutions both on-line and off-line.
  • Generate management reports with relevant analytics
  • Work closely with our digital marketing team for appropriate customer communication.

What you bring to the table:

  • A BA / BS in a related field of study – an MBA would be an advantage.
  • Proven expertise in use of Excel, Database & CRM tools.
  • A textile industry back-ground to understand customer needs and how to best leverage on-line and off-line solutions.
  • The ability to work independently and find innovative ways to achieve objectives.
  • Self-confidence to interact and discuss with our foreign Country Representatives.
  • While this is not a digital-marketing role, familiarity with digital marketing tools and methodologies would be useful.

We are an ambitious start-up and we wish to attract multi-disciplinary and like-minded individuals to the team. You will thrive here if:

  • You are passionate about serving customers – both internal and external.
  • You are not scared to speak up but you are equally a great listener
  • You have strong problem solving & analytical skills and are able to bring solutions that deliver real business value.
  • You are able to recognize and maximize new business opportunities.
  • You have a self-imposed commitment to exceed goals
  • You are willing – and happy – to support related functions
  • You want to make a difference.